Customer Care
Shipping & Returns
Everything you need to know about delivery, returns and exchanges.
Shipping
Shipping Policy
Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Shipping Time
Estimated delivery time:
- Standard Delivery: 3–7 business days
- Remote Locations: 5–10 business days
Delivery timelines may vary depending on the destination, product availability, courier service and unforeseen circumstances.
Shipping Charges
Shipping charges will be displayed during checkout before the order is placed.
Where applicable, Redbott may offer free shipping on qualifying orders or promotional campaigns.
Order Tracking
Once an order has been shipped, customers may receive a shipping confirmation containing tracking information.
Customers can use the provided tracking details to monitor delivery status.
Delivery Delays
Delivery may occasionally be delayed due to:
- Weather conditions
- Public holidays
- Courier delays
- High order volumes
- Remote delivery locations
- Other circumstances beyond our reasonable control
We appreciate your patience in such situations.
Returns
Returns & Exchanges
Return Eligibility
Customers may request a return for eligible products within 7 days of delivery, subject to the conditions below.
Products should generally be:
- Unused
- In their original condition
- In original packaging
- Accompanied by accessories, manuals and other included items
- Supported by valid proof of purchase
Non-Returnable Products
Certain products may not be eligible for return, including products that:
- Have been used or damaged after delivery
- Are missing original packaging or accessories
- Have been modified or altered
- Are otherwise marked as non-returnable on the product page
Product-specific return restrictions are displayed on the relevant product page where applicable.
Damaged or Incorrect Products
If your order arrives damaged, defective or contains an incorrect product, please contact customer support as soon as possible.
Customers may be requested to provide photographs or videos of the product and packaging to help us investigate the issue.
Return Process
To request a return:
- Contact Redbott customer support.
- Provide your order number and reason for return.
- Provide photographs/videos if requested.
- Wait for return approval.
- Follow the return instructions provided by our support team.
- Once the returned product is received and inspected, the refund or replacement process will be initiated where applicable.
Refunds
Approved refunds will generally be processed after the returned product has been received and inspected.
The refund amount and processing time may depend on the payment method and applicable return conditions.
Original shipping charges may be non-refundable unless the return is due to an incorrect, damaged or defective product.
Exchanges
Product exchanges may be offered subject to product availability and applicable return conditions.
If the requested replacement product is unavailable, customers may be offered an alternative resolution where applicable.